At Framework Security, we’ve always prided ourselves on not just meeting, but exceeding our clients' expectations. Since our founding in 2019, our mission has been clear: to provide industry-leading cybersecurity services that protect digital assets, ensure business continuity, and foster trusted partnerships. To measure our success in these areas, we recently conducted a comprehensive Net Promoter Score (NPS) survey, reaching out to all of our client contacts since the inception of the company.
The results are in, and we’re thrilled to announce that Framework Security has achieved an NPS score of 92—a testament to our unwavering commitment to client satisfaction and excellence in service delivery.
Ensuring Client Privacy and Anonymity
Understanding the importance of client trust, we built and hosted the NPS survey internally. This approach not only allowed us to ensure the highest level of privacy and anonymity for our clients but also demonstrated our commitment to safeguarding sensitive data, a core principle of our business.
What Does an NPS Score of 92 Mean?
For those unfamiliar with NPS, it is a widely recognized metric used to gauge customer loyalty and satisfaction. Scores range from -100 to 100, with anything above 70 considered exceptional. A score of 92 places Framework Security among the top performers in the cybersecurity industry, reflecting our clients’ willingness to recommend our services to others—a key indicator of trust and satisfaction.
Client-Centric Approach
We attribute this outstanding score to our client-centric approach, which is embedded in every aspect of our operations. From the initial consultation to the delivery of customized cybersecurity solutions, our team prioritizes transparency, responsiveness, and continuous improvement. Our clients know that when they work with Framework Security, they are not just getting a service—they are gaining a dedicated partner committed to their success.
Jerry Sanchez, Founder of Framework Security, shared his thoughts on this achievement:
"Receiving an NPS score of 92 is more than just a number to us; it's validation that we're doing things right by our clients," said Jerry Sanchez. "From the beginning, my goal was to build a company that truly understands and meets the needs of its clients. This score is a reflection of the hard work and dedication of our entire team. We’re incredibly grateful to our clients for their trust and partnership, and we’re committed to continuing to raise the bar in cybersecurity services."
What Our Clients Value
Our survey revealed that clients appreciate Framework Security’s expertise, tailored solutions, and the peace of mind that comes from knowing their cybersecurity needs are in the hands of a trusted partner. Many clients highlighted our automated compliance evidence gathering and our comprehensive approach to risk management as standout aspects of our service.
Looking Ahead
While we are proud of this achievement, we remain focused on the future and the continuous pursuit of excellence. Our commitment to innovation, client success, and building long-term relationships remains as strong as ever. As we look ahead, we are excited to expand our services, explore new technologies, and further enhance the value we bring to our clients.
Thank You to Our Clients
We would like to extend a heartfelt thank you to all our clients who participated in the survey and provided valuable feedback. Your insights are invaluable, and we will use them to guide our ongoing efforts to improve and innovate. At Framework Security, our clients’ success is our success, and we are honored to be your trusted cybersecurity partner.
Thank you for being part of our journey. Together, let’s continue to build a safer, stronger digital future.
Contact Us
For more information about our services and how we can help secure your organization, please contact us at Contact@FrameworkSec.com or visit our website at www.frameworksec.com.
